Refund and Return Policy

Shipping & Delivery

Order Processing We want to get your order to you as quickly as possible! Orders are typically processed within 3-5 business days after your order is placed. Processing times may vary during busy seasons, and we appreciate your patience and grace during those times.

Shipping & Delivery Once your order has shipped, delivery typically takes 3-5 business days depending on your location and the shipping method selected at checkout.

Order Updates You'll receive tracking information as soon as your order is on its way so you can follow it right to your doorstep! 💛

Secure Checkout Your security matters to us. All payments are processed through a safe and encrypted checkout system so you can shop with confidence and peace of mind.

Please note that delivery times are estimates and may occasionally be impacted by carrier delays, weather conditions, or other factors outside of our control. Thank you for your understanding!

Refund Policy

We want you to love your Known and Called shirt. Every item is made especially for you, so we're unable to accept general returns or exchanges. However your satisfaction matters to us — if anything arrives damaged or isn't right we'll make it right immediately with a replacement or full refund, no return necessary.

Please provide a photo within 28 days of product delivery showing the damage or manufacturing error and we will issue a replacement or a refund. There is no need to return the damaged product.

Thank you for your support and understanding.

Caring for Your Shirt

We want your Known & Called tee to stay as beautiful as the message it carries! Follow these simple care tips to keep it looking its best:
Machine wash cold with similar colors.
Tumble dry on low heat.
Do not bleach.
Do not iron directly on the print.
Hang dry for an even longer life.
A little extra care goes a long way — just like everything worth holding onto!

Our Shirts at Known & Called

We believe you deserve to wear your faith comfortably and 
confidently. That's why all of our t-shirts are printed on the Bella + Canvas 3001  or the Bella + Canvas 3001Y for youth shirts— one of the softest, most loved tees around. Here's what you can expect: Incredibly soft feel — made from Airlume combed and ring-spun cotton, so it feels gentle and comfortable against your skin all day long. A flattering, relaxed fit — the classic retail fit is designed to look and feel just right. Built to last — pre-shrunk fabric and side-seamed construction mean your shirt holds its shape wash after wash. Printed right here in the USA — every design is printed with care on American soil. True to size — unisex sizing available so you can find your perfect fit. Wear your faith. Share His truth. Look and feel great doing it.